Mickael Avedissian
Senior Application Support Analyst
Summary
Internationally focused with a Masters Degree in Information Technology, and clear goals for furthering a career in IT systems within a North American setting. Solid background in computer science and programming, with a specialty in network management and system administration. An expert with large customer-focused networks with practical experience in high pressure, system crises situations. Dedicated and hard working professional, skilled in developing and implementing many kinds of databases and computer scripts.
Experiences
Internation Securities Exchange (ISE)
Senior Application Support Analyst, 2010 - present
Team lead in System Deployment Automation (SDA)
- Implemented the software deployment for Windows applications via Puppet
- Responsible to help maintain the Puppet source code
- Contributing on a daily basis to the Production environment
- team leader in the Windows application deployment
- Communicate and contribute on a daily basis with the Engineering team
- Manage the different environments (Prod, QA, OAT) via Puppet
- Manage Pull Requests and Issues via Github.com
Team lead in the Application Support Group
- Gain responsibilities towards the Application Support Group daily operations
- Responsible for application maintenance and upgrade
- Support both end of day, and start of day processes
Société Générale (SG)
Front-Office and Middle-Office support team, 2009 - 2010
Provided extensive Production level 1 & 2 support for the Front and Middle Office of the Program Trading desk on Vendor as well as Java in-house software. First point of contact for the traders to do advanced troubleshooting in a timely fashion in an fast passed environment under a lot of pression.
Ensured consistency of communication between the different support groups located in France and Hong Kong, as well as comminucation with the different clients and exchanges.
Responsible for developping tools to improve and speed up the daily support jobs. Query different databases like Oracle and Sybase to gather data and create breakdown reports for the Traders on demand.
Synten
System and Network Administrator, 2006 - 2009
Responsible for installing the Operating System on the different servers and installing the differens softwares to suite to clients need.
Managed the datacenter, by installing the servers, cabling to the appropriate switches, configuring the routers and updating the firewalls when needed.
Responsible for the Research and Developpment pole. Fully installing, configuring and testing virtualization using Xen to provide virtual machines to our clients. Created a fully automated flash video conversion platform for our internet clients need running on Slackware.
Education
Epitech - Kremlin
Masters, Information Technology, 2003 – 2008
- Programming in C, Perl, PHP, HTML, Shell script
- Network security systems courses
- Led, organized and planed a group for the school's projects
- Both English and French Masters curriculum; projects exclusively